I left off by saying that maybe this is a self-induced problem, and maybe it’s also a question of Customer Loyalty, not just Customer Service.

What I mean by a “self-induced” problem is that it seems like consumers in America are choosing to purchase their goods from whichever store has Read the full story

Remember the days when someone would tell you their story of a bad customer service experience, and you’d be shocked that they were treated like that?  You’d think, “how can a company treat you so bad…there’s no way they’re gonna stay in business treating customers like that!” Read the full story