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	<title>Blue Echo Blog &#187; culture</title>
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		<title>Is Customer Service dead? I think it is…and it isn’t… (part 2)</title>
		<link>http://www.blueechoav.com/2008/02/02/is-customer-service-dead-i-think-it-is%e2%80%a6and-it-isn%e2%80%99t%e2%80%a6-part-2/</link>
		<comments>http://www.blueechoav.com/2008/02/02/is-customer-service-dead-i-think-it-is%e2%80%a6and-it-isn%e2%80%99t%e2%80%a6-part-2/#comments</comments>
		<pubDate>Sun, 03 Feb 2008 02:38:52 +0000</pubDate>
		<dc:creator>tonyblue</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[brick and mortar]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[internet stores]]></category>
		<category><![CDATA[prices]]></category>
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		<description><![CDATA[I left off by saying that maybe this is a self-induced problem, and maybe it&#8217;s also a question of Customer Loyalty, not just Customer Service. What I mean by a &#8220;self-induced&#8221; problem is that it seems like consumers in America &#8230; <a href="http://www.blueechoav.com/2008/02/02/is-customer-service-dead-i-think-it-is%e2%80%a6and-it-isn%e2%80%99t%e2%80%a6-part-2/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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		<title>Is Customer Service dead?  I think it is…and it isn’t… (part 1)</title>
		<link>http://www.blueechoav.com/2008/02/01/is-customer-service-dead-i-think-it-is%e2%80%a6and-it-isn%e2%80%99t%e2%80%a6-part-1/</link>
		<comments>http://www.blueechoav.com/2008/02/01/is-customer-service-dead-i-think-it-is%e2%80%a6and-it-isn%e2%80%99t%e2%80%a6-part-1/#comments</comments>
		<pubDate>Fri, 01 Feb 2008 22:55:34 +0000</pubDate>
		<dc:creator>tonyblue</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Random Thoughts]]></category>
		<category><![CDATA[america]]></category>
		<category><![CDATA[culture]]></category>
		<category><![CDATA[customer loyalty]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Japan]]></category>
		<category><![CDATA[shopping]]></category>

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		<description><![CDATA[Remember the days when someone would tell you their story of a bad customer service experience, and you’d be shocked that they were treated like that?  You’d think, “how can a company treat you so bad…there’s no way they’re gonna &#8230; <a href="http://www.blueechoav.com/2008/02/01/is-customer-service-dead-i-think-it-is%e2%80%a6and-it-isn%e2%80%99t%e2%80%a6-part-1/">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
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