Remember the days when someone would tell you their story of a bad customer service experience, and you’d be shocked that they were treated like that?  You’d think, “how can a company treat you so bad…there’s no way they’re gonna stay in business treating customers like that!” Read the full story

I recently had the chance to go Japan, one of my favorite places, and while I was there I got the opportunity to go to the Tokyo Motor Show and the electronics district of Akihabara. Tokyo’s a crazy place, and the Motor Show was no different, but what a blast. Read the full story