Tag Archives: shopping
Is Customer Service dead? I think it is…and it isn’t… (part 3)
So I guess it’s one of those things that you can go round and round about, trying to debate if the lack of customer service these days is blamed on a lack of Customer Loyalty, or just a change in … Continue reading
Posted in Business, Random Thoughts
Tagged customer loyalty, Customer Service, shopping
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Is Customer Service dead? I think it is…and it isn’t… (part 2)
I left off by saying that maybe this is a self-induced problem, and maybe it’s also a question of Customer Loyalty, not just Customer Service. What I mean by a “self-induced” problem is that it seems like consumers in America … Continue reading
Posted in Business, Random Thoughts
Tagged brick and mortar, culture, customer loyalty, Customer Service, internet stores, prices, shopping
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Is Customer Service dead? I think it is…and it isn’t… (part 1)
Remember the days when someone would tell you their story of a bad customer service experience, and you’d be shocked that they were treated like that? You’d think, “how can a company treat you so bad…there’s no way they’re gonna … Continue reading
Posted in Business, Random Thoughts
Tagged america, culture, customer loyalty, Customer Service, Japan, shopping
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